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NARDA's mission is to provide the power of knowledge to independent retailers and servicers through progressive education, information and services, with friendly and prompt service.
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Otto Papasadero Joins NARDA, Service USA as Interim Executive Director
The North American Retailer Dealers Association (NARDA) and its service division, Service USA, proudly announce that Mr. Otto Papasadero has agreed to join NARDA as interim Executive Director. Otto, an icon in the industry, has assisted countless independent retailers and servicers in their businesses and we look forward to his leadership role in the association. Tom Drake, the previous Executive Director, has accepted a position with a newly formed trade association outside the industry. NARDA thanks Tom for his efforts and we wish him success.
Mr. Papasadero’s position was announced at the 3rd annual Service and Retail Convention (SRC), which just concluded in Las Vegas, Nevada. This year's SRC was the most successful ever presented. With more than seventy-five management and technical presentations complementing the trade show, attendance was at an all time high. Plans were made for the 2009 SRC with sponsors and exhibitors anxious to participate.
NARDA remains committed to educating and informing the retail and service industry. Mr. Papasadero will help guide NARDA in providing those tools and benefits essential for member success.
The Service & Retail Convention (SRC)... Success with 75+ classes, 50+ exhibitors
Dates for future SRCs will be posted as soon as the information becomes available. Bookmark our website and check back often!
Over 400 independent retailer, service business operators, technicians and educators gathered in Las Vegas to attend the 2008 Service & Retail Convention (SRC) March 30-April 2.
Convention Handouts Now Available
You and your team can now take advantage of information from sessions
that you attended, or were unable to attend, by having session content
available electronically. Handouts from many of the sessions are
available here: http://www.SRC08.org/Handouts.html.
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NARDA Member Announces Appliance Software Venture
Baron's Major Brands Launches Reliable SoftWorks
Long-time NARDA member Baron’s Major Brands has announced the launch of customized sales and service software to be marketed under its own brand, ‘Reliable SoftWorks'. The software ties together customer records, quotes, sales orders, deliveries, inventory (with barcodes), sales invoices, returns, vendor invoices, service orders, parts, electronic warranty submission and more, in a way that cuts training time down from weeks to hours, and offers flexible reporting capabilities. Reliable SoftWorks was an exhibitor at the 2008 Service & Retail Convention (SRC). Click here for the press release.
BLUE
BOOKS |
MASPG Blue Book Orders |
NARDA/Service USA is holding a one-time sale on its rapidly depleting Blue Book 6.0 inventory. Don't miss this opportunity to save OVER $65 on each Pocket Edition and OVER $75 on each Office Edition.
The "Blue Book" is The Major Appliance Service National Price Guide.
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Guaranteed to increase profits!
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Quote consistent flat rate prices!
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Tremendous confidence tool!
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Technicians love it!
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Don't guess - just quote!
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Over 4000 job entries!
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Includes high end / built-in!
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Instruction Booklet!
Order Now! Limited Quantities Available!
For sale pricing and how to order, click here.
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Regional Service Training Seminars
Service USA Regional Service Meetings Draw Over 450 in 2007
Over 400 attendees participated in regional service meeting and took advantage of technical and service management training in 2007.
Sponsors and partners included: AP Wagner, Automatic Parts, Brand Source Service, Cashwells Parts, Dey Parts Distributing , Direct Energy, Reliable Parts, Inc., Tribles Part and 1st Source Servall.
Thanks to instructors Dean Landers, Mike Staats (aka Captain Toolhead, James Dolbeare and Paul MacDonald and participating manufacturers General Electric, Electrolux, Fisher&Paykel and Whirlpool.
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| CODB |
Cost of Doing Business Report |
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The Cost of Doing Business Report is a valuable business management tool. Compare your company's Fiscal Year data to the data in this report to assess your financial health. NARDA members receive a FREE copy of the report which sells for $299. For non-members, to purchase, please click this link. |
AHAM/NARDA Program For Service Technicians -
CFC Refrigerant Recovery Certification Testing
While other tests cost up to $150, the AHAM/NARDA Refrigerant Recovery Certification Program is only $60. You will receive a mail-in test, downloadable training manual, computerized scoring of test results, plus a wallet-sized certification card and a wall certificate upon successful completion of the examination. No need to travel to a testing center, you can study on your own and take the exam at your convenience.
The AHAM/NARDA CFC Program offers a convenient, affordable, and thorough self-study course designed especially for those who recover refrigerant from appliances grouped as "Type 1" by the U.S. Environmental Protection Agency (EPA).
Click here for more information on the program. To order, download the order form or call 800.621.0298.
Texas Servicers: State Senate Bill 1222 Requires Proper
Electrical Licensing to Perform Certain Repairs
There are provisions in Texas Senate Bill 1222 that would prohibit Texas servicers without proper licensing from attempting a given appliance repair in the following sample scenarios. This information was determined by several phone calls by a concerned servicer to the Texas Department of Licensing and Regulation.
Proper electrical licensing would be needed to:
- Disconnect and reconnect a hard-wired dishwasher for the purposes of repairing the dishwasher.
- Disconnect and reconnect of a hard-wired built-in oven or cooktop for the purposes of repairing the oven or cooktop.
- Make repairs to any defective wiring causing the malfunction of the wired appliance. For instance, we have all been on a dishwasher or a disposer call where the product was "dead" and found that the only problem was faulty wire connections (loose wire nuts, loose terminal nuts, etc) caused by the initial installer (maybe even the homeowner).
In other words, while the bill emphasizes INSTALLERS, it also would affect SERVICERS who were not involved in the installation of a major appliance.
If you or your employees are working as an Appliance Installer or an Appliance Installer Contractor in the state of Texas, you must obtain a license by March 1, 2008. The Appliance Installer and Appliance Installer Contractor licenses were created by Senate Bill 1222.
To receive notification of Appliance Installer and Appliance Installer Contractor program updates, sign up for Texas Department of Licensing and Regulation (TDLR) email subscription service at: http://www.license.state.tx.us/newsletters/TDLRnotificationLists.asp
Applications for Appliance Installers amd Appliance Installer Contractors are now available on TDLR's website. You can find and download the applications at http://www.license.state.tx.us/electricians/elecforms.htm
NARDA Members Save on Shipping Through New
Less-than-Truckload (LTL) Program
NARDA SAVINGS is happy to announce a new program designed to provide measurable savings for NARDA members on Inbound and Outbound Less-than-Truckload (LTL) shipments.
NARDA SAVINGS, in partnership with MESCA Freight Services, has negotiated extremely deeply discounted freight (LTL) rates (75% discount) on shipments ranging from 100-10,000 pounds.
Right now NARDA SAVINGS members can take advantage of a 75% discount off current rates from the following national carriers:
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Yellow Transportation
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Roadway Express
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Fed Ex National
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UPS Freight
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A. Duie Pyle Trucking
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New Penn Motor Express
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And others…
To join this program simply go to www.thebuyinggroup.com/nardafreight, print and fill out the authorization form and fax back to 207.623.4978. This gives MESCA the authority to put the rates in place for your company with the carriers. This form is NOT a contract and is cancellable by email.
Contact MESCA’s Jim Gunning at 207.592.9027 for more information and tell him you are a NARDA member.
NARDA Members Profiled in Future of Independent Retailing
"Challenges of the Future" is a new white paper offering strategies for the future survival and growth of independent retailers, as demonstrated through expert interviews and a series of case studies with successful independents in a variety of merchandise lines around the country. The paper outlines major trends impacting independent retailers and significant challenges and obstacles to doing business as it has been done in the past by independents. A detailed list of resources (websites, publications, organizations, consultants and other information) is also online.
The project was underwritten by the George H. Baum Community Charitable Trust, the Illinois Retail Merchants Association and NRF Foundation and includes profiles for: Allen and Peterson Cooking and Appliance Center, Barons Major Brands, Schaefer's TV & Appliance Center and Urner's. The report is available at:http://www.retail-revival.com/ .
APDA Member List Available Online
For contact information and a list of members of the Appliance Parts Distributors Association (APDA), visit www.apda.com. Appliance Parts Distributors Association is an association of independent businesses that aspire to provide the highest level of quality, service, support and information to its customers and suppliers.
Read the Retail Observer Online
Read the Retail Observer Online at: retailobserver.com/download.
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