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NARDA's mission is to provide the power of knowledge to independent retailers and servicers through progressive education, information and services, with friendly and prompt service.



What or Who Might Disrupt Your Business: Part 3



By Donald Cooper
  This is part 3 of an important discussion about how significant changes can affect your business or even put you out of business. In the last two articles, we discussed six significant categories of change: disruptive technologies, inventions, products, services, business processes, pricing and marketing. Hopefully, you and your team took the time to discuss these threats and/or opportunities. The following will point out a few more areas of change that can affect your dealership. Once again, it is strongly suggested that each of them​ be addressed, because they might create threats or offer opportunities.

What or who might disrupt your industry, market, or business in the next three, five or 10 years? Will you be the innovative disruptor or the victim of disruption?

Every industry, including yours, is being transformed and disrupted by technology, innovative new business models, lower priced competitors, global economics, and sometimes, by fundamental changes in societal values. Will you be the innovative disruptor or will you be the victim of disruption?

So exactly what is disruption? According to the Webster dictionary, disruption is the process of interrupting the normal progress or activity of something. In business terms, disruption is anything that makes doing business the same old way unproductive, irrelevant or unprofitable. Currently, disruption is the fashionable word for change.      

  Read the full article in the Members Only section

The Original Blue Book - Major Appliance Job Rate Guide was written and developed by Dean Landers. Mr. Landers wanted more options and features for his original product so he partnered with Service Company Solutions to create a more functional product. By combining the "Blue Book" with the innovative MPH engine, we have been able to create a more comprehensive "Blue Book". This new book includes both standard and premium appliances and has a more extensive listing of product codes and always up-to-date parts integration.

The book is only $149.95 and includes both standard and premium brands. For ordering details click here.

RRetailers, Servicers, Suppliers: A Call for Industry Participation

For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.

Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.

Your name:

Contact number:

NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.

Please express your willingness to volunteer and suggestions to

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2011 CODB Survey Now Available
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North American Retail Dealers Association
222 South Riverside Plaza, Suite 2100
Chicago IL 60606
Phone: 312.648.0649 or 800.621.0298 (US Only)
Fax: 312.648.1212

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