12 Trends That Will Cause Brick-and-Mortar Retailers to Lose Sleep in 2012
By Bob Phibbs,
The Retail Doctor
It’s customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good, the bad and the ugly.
1. Expect renewed interest in customer experience. Many brands, having come off of two successively better holidays than anticipated, will free more money to improve training for their employees.
2. Suppliers and manufacturers will be squeezed even more to make a deal so expect more dating so that manufacturers can push more of their merchandise to the retailers, inhibiting their competitors from being able to do so later when the merchandise actually could sell. (Think toy stores here.)
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