Delivering the Goods
By Otto Papasadero
It has been some time since we discussed the importance and details of providing your customers with efficient and professional merchandise delivery options. Fast and efficient product delivery is being heavily promoted by online retailers such as Amazon and by big-box retailers in our category including Lowe’s and Home Depot.
In this article, we will focus on a very important aspect of customer contact and service – the actual delivery of the merchandise. Let me remind you of three basic premises that apply to the warehouse and delivery operations of many home goods retailers.
First Premise – Retailers can warehouse and deliver their own merchandise for less than it would cost to have it done by an outside company.
Second Premise – Most retailers do not operate their warehouse and delivery functions professionally.
Third Premise – Very few retailers take advantage of the marketing and promotional opportunities available from their warehouse and delivery services.
Read the full article in the Members Only section
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RRetailers, Servicers, Suppliers: A Call for Industry Participation
For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.
Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.
NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.
Please express your willingness to volunteer and suggestions to firstname.lastname@example.org.
2011 CODB Survey Now Available
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Members Renew Online!!
To login to the Members Only section to update your information and renew your membership use the email associated with your organization's personal contact. Your password has not changed. If you are having difficulties signing in please contact NARDA, Nardasvc@narda.com.