Current Mystery Shopping Participants: If you have sluggish sales and questionable customer service, how do you pinpoint exactly who, what or where the problem is? Mystery Shopping takes the guesswork out of trying to identify the problem. Even the best employees can improve with training. The Mystery Shopping Program will help you identify specific problem areas that you can target for improvement and training. “Finding out how the training was converting into real-life situations at our stores was of great interest to me.” What is a Mystery Shopper?
A Mystery Shopper is a person who is trained to shop your store in person, by telephone, or both! It's your choice! The Mystery Shopper is trained to observe the things that are important to you, and provide you with objective feedback on the customer experience. Neither you nor your staff will know which customer is your Mystery Shopper.
Benefits of Mystery Shopping:
What makes NARDA’s Mystery Shopper program unique?
Get started with Mystery Shopping today!
Improve both your customer service and bottom line profits at the same time. Simply give Mystery Shopping the opportunity to review your existing service and provide you with some ideas that may raise the level of service now being offered. Capture new customers and keep your existing customers because you have great service instead of participating in a price war with your competition. NARDA Member Options undefined Choose the package that's right for you. For more information, or to begin your Mystery Shopper program, contact Kathy Doering at Ann Michaels & Associates is the exclusive mystery shopping provider for NARDA.
3108 S. RT 59
Suite 124-255
Naperville, IL 60564
630.922.7804 |